Effective Date: October 3, 2026

Hardline Leads ("Hardline Leads," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.hardlineleads.com, submit information through our forms, communicate with us, or use our services.

Our services include our GHL Contractor Package, which may include marketing, lead-generation, CRM, automation, website, communications, and related digital marketing services for contractors and home-service businesses.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Hardline Leads, we may collect the following categories of information:

Information You Provide

This may include:

First and last name

Business name

Email address

Telephone or mobile phone number

Business address

Website address

Information about your business and services

Information submitted through forms, surveys, calendars, chat widgets, or other website features

Communications you have with us

Information you provide when requesting information, scheduling an appointment, or purchasing our services

Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address

Browser type and version

Device type

Operating system

Pages visited

Referring website

Date and time of visits

General usage and interaction information

2. How We Use Information

We may use information we collect to:

Provide, operate, and improve our services

Respond to inquiries and requests

Schedule and manage appointments

Communicate with you about our services

Provide customer support

Send transactional or service-related communications

Send marketing communications when you have provided the appropriate consent

Send SMS/text messages when you have expressly opted in to receive them

Manage our customer relationships

Process payments and transactions

Improve our website, services, marketing, and customer experience

Prevent fraud, abuse, or unauthorized activity

Comply with applicable legal and regulatory requirements

Maintain business records and enforce our agreements

We only use personal information for legitimate business purposes and in accordance with applicable law.

3. SMS & Communications

If you voluntarily provide your mobile phone number and separately opt in to receive SMS messages from Hardline Leads, you may receive text messages relating to the specific messaging program for which you provided consent.

Depending on the consent you provide, messages may include:

Appointment reminders and confirmations

Customer service communications

Service-related updates

Follow-ups relating to an inquiry or request

Marketing messages, promotions, or offers, where you have separately provided marketing SMS consent

SMS Consent

Providing a telephone number does not by itself constitute consent to receive SMS messages.

Where SMS consent is requested, you must affirmatively opt in through the applicable consent mechanism. SMS consent is optional and is not a condition of purchasing goods or services from Hardline Leads.

Where applicable, our SMS consent language will identify Hardline Leads, describe the type of messages you will receive, state that message frequency may vary, and disclose that message and data rates may apply.

Opting Out

You may opt out of SMS communications at any time by replying:

STOP

After receiving a valid STOP request, we will process your request and cease sending further SMS messages to that number unless you subsequently provide valid consent to receive SMS messages again.

Getting Help

For assistance with SMS communications, reply:

HELP

You may also contact us using the contact information provided below.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan. Message frequency may vary.

SMS Consent Is Not Shared

Your mobile number, SMS opt-in data, and SMS consent information will not be sold, rented, exchanged, or shared with third parties for their own marketing or promotional purposes.

4. Data Sharing Policy

Hardline Leads does not sell or rent your personal information.

We may disclose personal information to service providers, contractors, technology providers, and other vendors that assist us in operating our business and providing our services. These providers may process information on our behalf and are expected to use it only for the purposes for which we engage them and as permitted by applicable law.

Examples may include providers supporting:

CRM and customer relationship management

Website hosting

Marketing automation

Email delivery

SMS and voice communications

Scheduling

Payment processing

Analytics

Customer support

Data storage and security

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

In addition:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in data and consent will not be sold, rented, exchanged, transferred, or otherwise disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers solely where reasonably necessary to provide services, operate our communications systems, maintain our technology infrastructure, provide customer support, process transactions, or comply with applicable legal obligations.

We may also disclose information when required to do so by law, legal process, court order, governmental authority, or when reasonably necessary to protect the rights, safety, security, or property of Hardline Leads, our customers, or others.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website and understand how visitors interact with it.

These technologies may be used to:

Maintain website functionality

Remember preferences

Understand website traffic

Measure marketing performance

Improve website functionality and user experience

Identify technical problems

Analyze visitor behavior

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Third-party services used on our website may also use cookies or similar technologies in accordance with their own privacy policies.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Third-Party Services

Hardline Leads uses third-party technology and service providers to operate portions of our business and deliver services.

This may include GoHighLevel / HighLevel and its associated infrastructure, which we may use for CRM, websites, forms, appointment scheduling, marketing automation, email, SMS, voice communications, and related business functions.

Where applicable, GoHighLevel acts as a service provider/data processor processing information on our behalf and according to our instructions. HighLevel describes its platform role as a data processor for customer data uploaded to its system.

Other third-party providers may process information where necessary to provide services to you or operate our business.

Third-party providers maintain their own terms and privacy policies, which may govern their processing of information in addition to this Privacy Policy.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain personal information

Request restriction of certain processing

Object to certain processing

Withdraw consent where processing is based on consent

Opt out of marketing communications

Opt out of SMS communications by replying STOP

Request information regarding how your personal information is processed

To exercise a privacy right, contact us using the information provided below.

We may need to verify your identity before fulfilling certain requests.

Certain rights may be subject to exceptions or limitations under applicable law.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. International Data Transfers

Hardline Leads operates internationally and may use service providers that process information in countries other than the country in which you reside.

Where required by applicable law, we take appropriate measures designed to provide an adequate level of protection for personal information transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, you may contact us at:

Hardline Leads

Website: www.hardlineleads.com

Email: [email protected]

Phone: +1 833-696-9715

Address:
Calle Masquefa Número 37 Puerta 5 Piso 3
Valencia 46020
Spain

Last Updated: October 3, 2026